Market Quarter Car Park

The parking space I had reserved and paid for was not available. In fact none were available, it took forever to make telephone contact, with justpark, then I had great difficulty understanding what the agent was saying. I was told to go to another car park, which I was not able to find ,I had to drop off my passenger and luggage to the cruise terminal. Then endeavoured to find the alternative parking, I had to drive round Southampton with phone to my ear trying to follow the instructions which were nigh impossible. Luckily I mentioned I was outside a certain premises and it turned out it was an underground park which had a rolling shutter door, which had not been explained to me. After I parked my car,and having lack of instructions could not get out of the car park.mote long phone calls took place. So I had to grab a cab to get on my cruise in time. On return I had the same issues as before I could not get in and retrieve my car. More frantic phone calls took place and I was able to retrieve my car. Need someone on the end of the telephone who speaks fluent English. As for me NEVER AGAIN, the cost in savings is not worth the hassle and stress as I only just boarded my cruise ship in time .

couldn't find the place, not enough photos to help, and the address was not right

I did not manage to Park my car as I could not figure it out how to open the gate. There was no physical button to press to open the shutter only card reader. I had to Park on the nearby street car park and pay and display ticket as my time for my appointment was running out.

Liked the location. The post code doesn’t match the exact location and the instructions were not clear that you needed the app to enter and exit the barrier. Spaces very tight .

I was slightly concerned about exiting the car park at the end of my stay because the booking was not showing in the app? But around 1 hour before I was due to leave, the exit barrier details reappeared on my app so my worries were put aside and I left the car park.

A good, intuitive app that shows several options near your destination. It suggests the best parking lot by comparing distance, price, and quality. I used it and had a very good experience. The parking lot was easy to find after entering my destination in the app. Mine was underground, locked, and secure. Access to the entrance gate is via a button directly from the app. I rate the overall experience as great.

The booking didn't complete on your system although payment made and I received the email confirmations which meant that the app didn't recognise the booking - frankly only saved by the contact centre staff who opened / closed the gate

Poor directions. The code for entering the property didn't work - we were just lucky that a resident came by, and gave us access. The space was very narrow. The walk from parking to our destination (St Mary's Stadium) was longer than advertised. Very disappointed.

Could not get in carpark and you didn't answer phone! Had to pay for alternative parking

Perhaps a sign to inform pedestrians of how to exit and which button to press would help. As it wasn't clear where to go to go, or that you needed to share the exit with vehicles. It felt very secure and was a well lit space.