Privacy Policy

  1. Introduction

    1. JustPark Parking Limited, trading as JustPark ("we" or "us") take the privacy of your information very seriously. This policy explains how and for what purposes we use the information collected about you via our website, apps, pay by phone, pay by SMS and Kiosk (referred to below as "the Service"). Please read this privacy policy carefully. By using the Service you are agreeing to be bound by this policy in respect of the information collected about you via this Site.
    2. If you have any queries about the policy, please get in touch and we will do our best to answer your questions.
    3. We review this policy regularly and it is your responsibility to check regularly and determine whether you still agree to comply with the policy. If you do not agree to any changes to this policy then you must immediately stop using the Service. In the event we make any significant changes to this Policy we will use our reasonable endeavours to inform you of such changes in advance in writing.
    4. It is important that the personal information we hold about you is true, complete, accurate and current. Accordingly, you must notify us of any changes to your personal information (for example, if you change your email address).
    5. The Service is owned and operated by JustPark Parking Limited (trading as “JustPark”), a company registered in England and Wales with company number 05956777 and whose registered office is situated at Dunn's Hat Factory, 106-110 Kentish Town Road London, England, NW1 9PX (JustPark/we/us/our). JustPark is the controller (also known as a data controller) of, and is responsible for, your personal information. The term “you” refers to the user wishing to access and/or use the Services.
  2. Personal information collected and use of this information

    1. Core Account Data - although it is not compulsory to give us this information, if you do not then you cannot register as a member of the Service, or make a booking for a parking space with our parking space operators we will collect the following data.
      1. Name - we need to store this to identify you in the provision of our service. It will be shared with parking space operators you make a booking with and users on our platform which you send messages to.
      2. Email - we’ll send emails to you about your bookings and the JustPark service. We may share your email with third parties (including parking space operators)
      3. Photo - if you upload a photo, we provide it to parking space operators so they can identify you and we use it to personalise any reviews you leave about parking spaces.
      4. Number plate (VRM) - we store this for enforcement purposes, safety purposes, to calculate your emissions and ensure you are parking in the correct parking bay size. We share this with third party enforcement companies and parking space operators along with parking session dates and times, and sometimes your name, subject to terms outlined in separate Data Sharing Agreements held between JustPark and these third party companies outlining each company’s obligations relating to current data protection laws. We also use the VRM to check with the DVSA that a vehicle has a valid MOT certificate at the time of a booking as this is a requirement of some of our space owners to ensure that vehicles parked in their spaces are safe and roadworthy. We may use the VRM to determine the make and model of your vehicle to calculate emissions which may be used to calculate your pricing for parking. The VRM may check the size of your vehicle to ensure that you are parking in the correct size parking space for your booking. The VRM will be used to check against the MOT database. We will log when your MOT is due and send a reminder before the due date. The reminder will also give you the option to book a test with a third party, please note no data will be shared with the third party unless you proceed to make a booking, please check the privacy policy of the third party provider to understand what data they collect and how they use it.
      5. IP Address - this is used by us and some of our third-party providers to identify your device in the provision of our service. It is also used for fraud checks and to ensure a secure product.
      6. Payment method - payment method details you provide (including name, email address and sometimes address) are sent directly to PCI-compliant third party payment providers. They are not stored on JustPark servers and JustPark employees do not have access to these details.
      7. Booking history - we store a history of where and when you’ve booked parking to make repeat use faster and easier for you, and in interest of your and our accounting purposes.
      8. Phone number - we store this so drivers can contact parking space operators and vice versa. Phone numbers are only shared when you’ve made payment for a booking. We also use it to make repeat use of our pay by phone service faster. We may contact you via phone should there be any issues with your bookings or account.
      9. Reviews - if you choose to leave a review for a parking location, this will be shown to other drivers considering booking the space (only showing your first name and the initial of your last name).
      10. Non-JustPark spaces navigated to - we log which of these you launch navigation to in order to make repeat use faster and easier for you, and to improve our parking availability engine - which helps us show you and other drivers when we think spaces will be available to park in.
      11. Location data - if you choose to enable location services, we will occasionally store your location services data to improve our parking availability engine - which helps us show you and other drivers when we think spaces will be available to park in. You can stop this data from being stored by turning off your location services.
      12. Messages - messages you send to other JustPark users about a booking are visible only to that user and to JustPark staff
      13. Third party CRM tools - we send the following data to GDPR compliant Customer Relationship Management tools so that we can communicate with you: name, email, phone number and your customer support messages.
      14. Administering your booking - JustPark customer support workers may view the above data (aside from sensitive payment method details) when administering your booking.
    2. Parking Space Listing Data - to list your parking space with us we will collect the following data:
      1. Parking space address - we use this to show drivers where your space is. We only reveal the full address to them after they've paid to park in it so that they can navigate there. Before that the driver can only see the street name and a map pin showing the location of your space.
      2. Space description - this is a public-facing description you provide when adding your space which helps drivers decide if a space is suitable.
      3. Photos of your space - these public-facing photos help drivers decide if a space is suitable and help them access it on arrival.
      4. Facilities - these are public-facing space attributes, which you can optionally provide to help drivers decide if a space is suitable for them.
      5. Access instructions - if you provide these when adding your space, they are used to help drivers access your space. They are not shown to the driver until they have paid to park in your space. Once the parking session has finished, they are hidden from the driver.
      6. PIN code for accessing space - if you provide a pin code (e.g. for a gate) it is given to drivers to help them access your space. It is not shown to the driver until they have paid to park in your space. Once the parking session has finished, it is hidden from the driver.
      7. Administering your space - JustPark customer support workers may view the above data when administering your space.
    3. How do we use your information?

      We use your personal information collected via the Service for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests (Business Purposes), in order to enter into or perform a contract with you (Contractual Reasons), with your consent (Consent), and/or for compliance with our legal obligations (Legal Reasons). We indicate the specific processing grounds we rely on next to each purpose listed below. We may process your personal information for the following purposes:
      1. To take steps towards entering into a contract with you, to provide the Service and to claim any right to be paid under our Terms (Contractual Reasons). This includes collecting and using your personal information to:
      2. We may use this information in order to:
        1. Manage any accounts you hold with us;
        2. Contact you for reasons related to the Service;
        3. Enable us to follow up on enquiries made by you in relation to the Service and/or to provide information you have requested;
        4. Deal with payment for the Service and ensure you are paying the correct price;
        5. Notify you of any changes to our Site or to the Service that may affect you; and
        6. Resolve disputes or collect overdue payments.
        7. To contact you regarding enquiries you have made in relation to the Service.
      3. To send administrative personal information to you for Business Purposes, Legal Reasons and/or possibly Contractual Reasons, including a reminder of when your MOT is due. We may use your personal information to send you product, service and new feature information and/or information about changes to our Terms and policies, as may be in place from time to time.
      4. To send you marketing and promotional communications for Business Purposes and/or with your Consent. We and/or our brand partners may use your personal information for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails (see below for further details).
      5. To facilitate account creation and the log-in process with your Consent.
      6. To administer promotions for our Business Purposes and/or with your Consent.
      7. To request feedback for our Business Purposes and/or with your Consent. For example, we may use your personal information to request feedback and to contact you about your use of the Service.
      8. To protect the Service for Business Purposes and/or Legal Reasons. We may use your personal information as part of our efforts to keep the Service safe and secure (for example, for the purposes of monitoring and/or preventing fraud).
      9. To enforce our Terms and policies for Business Purposes, Legal Reasons and/or possibly Contractual Reasons.
      10. To respond to legal requests and prevent harm for Legal Reasons. For example, if we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
      11. We may use your personal information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve the Service, our products and services, our marketing and your experience.
      12. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation (Business Purposes), but we will take steps with the aim of ensuring that your privacy rights continue to be protected.
      13. For users domiciled in the UK, we may use third party suppliers to provide part of our service to you for Business Purposes. In some circumstances these providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal information than that provided under UK Law. In such circumstances we will have in place strict contractual arrangements that will require your information is processed securely, at least to a standard equivalent to the current data protection laws.
      14. Covid-19 NHS free parking register for Contractual Purposes - if you register for free parking under this scheme we may share your VRM with the British Parking Association (BPA) for nationwide verification purposes via other parking partners. We may also use your email address for the purpose of verifying you as a critical care worker.
      15. Other than as set out above, we will not disclose any of your personal information without your permission unless we are required by law to do so (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime).
    4. How do we use your information?

      We only share and disclose personal information in the following situations:
      1. Contractual. We may share your personal information with brand providers and partners to enable any orders for products or services, or obligations arising out of any such orders, to be fulfilled.
        1. Compliance with Legal Obligations. We may disclose personal information where we are legally required to do so in order to comply with applicable laws, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena (including in response to requests from public authorities in order to meet national security or law enforcement requirements).
      2. Vital Interests. We may disclose personal information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, illegal activities or situations involving potential threats to the safety of any person, or where we believe it is necessary for the purpose of providing evidence in connection with litigation proceedings in which we are involved.
      3. Third Party Service Providers. We may share personal information with third party vendors, service providers, credit reference agencies, trade associations of which we are a member, credit card associations, contractors or agents who perform services and require access to such personal information to carry out that work. Examples include: third party software developers). Such third parties will only have access to personal information to the extent that they need to perform those services. They are required to keep personal information confidential and may not use it other than as we ask them to and always in accordance with this Policy.
      4. Business Transfers. We may share or transfer personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
      5. Third Party Advertisers. We may use third party advertising companies to serve ads when you visit the Site. These companies may use personal information about your visits to the Site and other websites that are contained in web cookies and other tracking technologies in order to provide personalised advertisements about goods and services that may be of interest to you.
      6. Business Partners. Provided you have given us Consent to do so we may share personal information with our business partners to offer you certain products, services or promotions.
      7. With your Consent. We may disclose personal information for any other purpose with your Consent, including with any person who you have named as a person we can contact to discuss your account and any agent or representative of yours.
    5. We may disclose aggregated, anonymous personal information (i.e. personal information from which you cannot be personally identified), or insights based on such anonymous personal information, to selected third parties, including (without limitation) analytics and search engine providers to assist us in the improvement and optimisation of the Services. In such circumstances we will not disclose any personal information which can identify you personally.
      1. Cookies - When you visit the Site we may store some information (commonly known as a "cookie") on your computer.
        1. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. Passwords and credit card numbers are not stored in cookies. A cookie helps you get the best out of the Site and helps us to provide you with a more customised service. We use cookies for the following purposes:
          1. Storing details about your site preferences (for instance, where you are based);
          2. Storing details about any properties or listings you have viewed;
          3. Enabling our web server to track your session between pages of the site and provide a continuity of experience.
        2. You can block or erase cookies from your computer if you want to (your browser's help screen or manual should tell you how to do this), but certain parts of the Site are reliant on the use of cookies to operate correctly and may not work correctly if you set your browser not to accept cookies.
    6. Sensitive Personal Information

      We will not usually ask you to provide sensitive personal information. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we will use it.
    7. Legal Rights

      Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
      • Request access to your personal data.
      • Request correction of your personal data.
      • Request erasure of your personal data (Also known as the Right to be Forgotten).
      • Object to processing of your personal data.
      • Request restriction of processing your personal data.
      • Request transfer of your personal data.
      • Right to withdraw consent.
      To correct or erase your data you can do this via the Data Preferences section of your Dashboard page of the Site. To exercise any of the other rights please get in touch. You can see more about these rights at You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
    8. Data retention

      1. After consenting to us using your data as described in this policy, we will retain it on our system for as long as we deem to be a period within which you may return to use your account. This varies from individual to individual depending on account activity. After that period we will close your account and delete your data in line with this policy.
      2. You can remove your personal data from JustPark at any time by deleting your account as described above. However, we may keep some of your Personal Data for as long as reasonably necessary for our legitimate business interests, including fraud detection and prevention and to comply with our legal obligations including tax, legal reporting, and auditing obligations.
  3. Other Sites

    1. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
    2. In addition, if you linked to this Site from a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
  4. Transferring your information outside of Europe for UK users

    1. As part of the services offered to you through the Site, the information you provide to us may be transferred to countries outside of the European Union (EU). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU or one of our service providers is located in a country outside of the EU. We may also share information between group companies, which may be located in countries worldwide. These countries may not have similar data protection laws to the UK. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.
    2. If you use the Site while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
  5. Further questions

    1. If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by clicking here.