Hilton Garden Inn Birmingham Car Park

Extremely disappointed. My wife and daughter went to the car park, but the gate didn’t open. I had prepaid £49, and after 6 pm there was no one available to help. She had to find another parking space in busy Birmingham. I will never use them again. I have all the photos my wife took while trying to get in.

Very clear instructions to find and access the parking. Receipt available instantly. It felt secure although the barrier was up both on arrival and departure Parking is tight and not helped by building works and laundry trollies so not suitable for larger vehicles.

Everything was fine, you gave the wrong code, used emergency code, Hotel gave correct code. Thank you.

Too complex, too expensive...

worse car park experience ever. Pin code didn't work, app didn't work. If it wasn't for hotel staff having to override the system would never have got in the carpark and the prepay would have been wasted. Will never use Just Park again.

Very tight entrance to car park for my SUV. Also the entry code had changed and I had to go to the hotel reception to get a fresh one. I think they change it frequently - even the exit code changed within three hours of my being given it.

We were given the wrong code. It's a very tight underground carpark. There was one place left, and there was no way we would have been able to get our estate car in there. We left and found much cheaper alternative parking two mins away

The code would not work and your phones were not answered. The entering and leaving of the car park was very tight.

The car park shutter did not work, info is not easy to find in the email trail and it took me using the emergency number to gain access to the car par. to top it all off the car park is so tight it almost impossible to use for anything bigger than a smart car four 2!

Ridiculously small entrance and exit and no room to turn. Nearly demanded my car getting out of the car park due to the more or less non existent turning area. I won't be parking there again!