Insurance Policy

Eligibility Statement

Before you purchase this policy and during the period of insurance you will need to meet each of the following eligibility statements:

  • You have agreed to purchase Parking Peace of Mind Excess Protection Insurance for your vehicle as you would like your excess reimbursed following a successful claim.
  • Under your motor insurance policy for an incident that happened whilst you were parked.
  • In a space rented through JustPark Parking Ltd.
  • The insured person under this policy is an individual stated on the motor insurance policy.
  • Your vehicle is a car, van, minibus or motorcycle.
  • You have a valid parking session booked through Justpark Parking Ltd for the duration for which this policy provides cover.

If you cannot agree to each of the above statements throughout the period of insurance, please contact your agent immediately.

1. Introduction

Thank you for choosing Parking Peace of Mind Excess Protection Insurance. The information in this policy wording contains important information and We have made it as easy as possible to understand. Please take time to read through it and contact us if you need any further information.

2. Insurance Broker

WeCovr (trading name of Political and Credit Risks Limited), authorised and regulated by the Financial Conduct Authority (FCA reference number 735613), with JustPark Parking Limited acting as its Appointed Representative, Insurance Broker who sold you or provided you with this policy and through whom you booked your parking as confirmed by Your Parking Confirmation.

3. Insurer

This policy is underwritten by AWP P&C SA and administered in the UK by Allianz Assistance. Allianz Assistance is a trading name of AWP Assistance UK Ltd. AWP Assistance UK Ltd is registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS. AWP Assistance UK Ltd are authorised and regulated by the Financial Conduct Authority. AWP P&C SA is duly authorised in France and the United Kingdom and subject to limited regulation by the Prudential Regulation Authority and the Financial Conduct Authority.

Claims are administered and managed by Strategic Insurance Services Limited authorised and regulated by the Financial Conduct Authority (FCA reference number is 307133). Registered Office: 35 Ballards Lane, London, N3 1XW, United Kingdom. Postal Address: PO Box 70931, London, SW20 2EE

Allianz Assistance and the Insurance Broker acts as an agent for AWP P&C SA for the receipt of customer money and handling premium refunds. Strategic Insurance Services Limited acts as an agent for AWP P&C SA for the receipt of customer money, settling claims and handling premium refunds.

4. What Makes up this Policy

This policy wording and the Policy Schedule must be read together as they form your insurance contract.

5. Insuring Clause

In consideration of payment of the premium, we will indemnify or otherwise compensate you against financial loss as described in and subject to the terms, conditions, limits and exclusions of this policy, occurring or arising during the Period of Insurance or any subsequent period for which we agree to accept a renewal premium.

6. Cancellation Policy

You can cancel your policy provided it is prior to the start date and receive a full refund of premium. To do soyou will need to cancel your parking booking.

The Insurer may at any time cancel any insurance document where there is a valid reason for doing so. A cancellation letter will be sent to you at your last known address. Valid reasons may include but are not limited to:

  1. Fraud
  2. Non-payment of premium
  3. Threatening and abusive behaviour
  4. Non-compliance with policy terms and conditions

Once insurance has commenced you will not be entitled to a refund for this policy.

7. Jurisdiction and Law

This insurance policy will be governed by the laws of England, whose courts alone shall have jurisdiction in any dispute arising from this insurance.

8. Definitions

Where we explain what a word means that word will be highlighted in bold print and will have the same meaning wherever it is used in the policy.

"Aggregate Claims Limit" means the maximum amount payable in the Period of Insurance as shown in Your Policy Schedule.

"Commercial Use" means the use of the Motor Vehicle as a taxi, minicab or limousine.

"Excess" means the amount you are responsible for/have to pay under the terms of Your Motor insurance Policy.

"Imminent Claim" means an incident that could give rise to a claim under this policy that you are or were aware of prior to the Period of Insurance that was to be or had just been reported under Your Motor Insurance Policy.

"Incident" means a claim occurrence under Your Motor Insurance Policy during the Period of Insurance.

"Insurance Broker" means WeCovr (trading name of Political and Credit Risks Limited), authorised and regulated by the Financial Conduct Authority (FCA reference number 735613), with JustPark Parking Limited acting as its Appointed Representative.

"Parking Confirmation" means the email you received which confirms the details of your parkingbooking.

"Motor Insurance Policy" means your insurance policy covering Your Motor Vehicle for use by the Policyholder and/or a Named Driver(s) issued by a Motor Insurer.

"Motor Insurer" means a UK Motor Insurer that is authorised and regulated in the UK by theFinancial Conduct Authority and/or the Prudential Regulation Authority.

"Motor Vehicle" means a car, van, minibus or motorcycle not weighing more than 3.5 tonnes and designed to carry no more than 16 passengers.

"Named Driver(s)" means drivers in addition to you who are permitted to drive under the terms of Your Motor Insurance Policy.

"Period of Insurance" means the period for which we have accepted the premium as statedin Your Policy Schedule and the duration of your park as shown on Your Parking Confirmation.

"Policy Schedule" forms part of this policy document and contains the name of the Policyholder and gives details of the cover provided by this policy including the Motor Vehicle against which cover applies.

"Waived or Reimbursed" means where a third party has already made good the excess shown in the schedule of Your Motor Insurance Policy.

"We/Us/Our" means AWP P&C SA and/or Strategic Insurance Services Ltd and/or the Insurance Broker.

"You/Your/Insured Person/Policyholder" means the person whose name appears on Your Policy Schedule, including you and/or any Named Driver.

9. Cover Provided

Thank you for choosing Parking Peace of Mind Excess Protection Insurance. The information in this policy wording contains important information and we have made it as easy as possible to understand. Please take time to read through it and contact us if you need any further information.

  1. Cover is provided for the excess that you are responsible for following the successful settlementof any loss, destruction or damage claim for your Motor Vehicle under Your Motor Insurance Policy in respect of claims arising as a result of accidental damage, fire, theft, or vandalism which occurred during the Period of Insurance. Where you were at fault the claim will be settled when 3 ClaimEz (see below, “How to make a claim”) are in receipt of the settlement letter from Your Motor Insurer.
  2. For claims where you are deemed either partially at fault or not at fault; it is your responsibility to recover your excess from the third party. If your excess is not recovered from the third party within 6 months from the date of incident, we will reimburse any excess payment for which you have been made liable up to the Aggregate Claims Limit insured under this policy, subject to receipt of reasonable proof that all best efforts have been made to recover your excess. If, after we have reimbursed your excess payment, you manage to recover the excess from the third party then this Excess amount must be made payable to us.
  3. Cover will only operate when the excess of Your Motor Insurance Policy is exceeded and following the successful claim payment under Your Motor Insurance Policy. The maximum amount payable under this policy will be the Aggregate Claims Limit as shown in Your Policy Schedule. Once the Aggregate Claims Limit is exhausted this policy is automatically cancelled and you are thenliable for all and any future excess payments as defined in Your Motor Insurance Policy.

10. What is not Covered (Exclusions)

  1. Any claim that Your Motor Insurance Policy does not cover or the excess there under is not exceeded.
  2. Any claim that is refused under Your Motor Insurance Policy.
  3. Any claim other than one relating to Your Motor Vehicle as shown on Your Policy Schedule.
  4. Any claim where the Motor Vehicle is being used in any competition, trial, performance test, race or trial of speed including off road events, whether between Motor Vehicles or otherwise, and irrespective of whether this takes place on any circuit or track, formed or otherwise, and regardless of any statutory authorization of any such event.
  5. Any claim under Your Motor Insurance Policy which did not occur during the Period of Insurance as shown on Your Policy Schedule or that you were aware was an Imminent Claim.
  6. Any claim notified to us more than 31 days following the successful settlement of your claim under Your Motor Insurance Policy.
  7. Any contribution or deduction from the settlement of your claim against Your Motor Insurance Policy other than the stated policy excess for which You have been made liable.
  8. Any claim that has been Waived or Reimbursed.
  9. Any liability you accept by agreement or contract, unless you would have been liable anyway.
  10. Any claim arising from glass repair or replacement.
  11. Any claim arising from breakdown or misfuel.
  12. Any claim resulting from war and/or terrorism.
  13. Any claim resulting from:
    • Ionising radiation or radioactive contamination from any nuclear fuel or from any nuclear waste whichresults from burning nuclear fuel;
    • or

    • Radioactive, toxic, explosive or other dangerous properties of any nuclear machinery or anypart of it.

11. Conditions Applicable

  1. Your Parking Peace of Mind Excess Protection Insurance will continue to respond for the Period of Insurance or until Your Aggregate Claims Limit is exhausted; whichever comes first.
  2. Your Motor Insurance Policy must be maintained, current and valid.
  3. The Policyholder must be an individual stated on Your Motor Insurance Policy.
  4. In the event that any misrepresentation or concealment is made by you or on your behalf in obtaining this insurance or in support of any claim under this insurance the policy is voided and no refund of premium will be given.
  5. Right of Recovery - we can take proceedings in your name but at our expense to recover for our benefit the amount of any payment made under this policy.
  6. Other Insurance - If you are covered by any other insurance for the excess payable following the Incident, which results in a valid claim under this policy, we will only pay our proportionate share of the claim.
  7. You must take reasonable steps to safeguard against loss or additional exposure to loss.
  8. We will only give you the cover that is described in this policy if you have complied with the terms andconditions under Your Motor Insurance Policy and all the terms and conditions of this insurance policy, as far as they apply.
  9. If you make a claim under this policy that is found to be false or fraudulent in any way, the policy is void and any claim will not be paid.
  10. This insurance is only valid if you are a permanent resident of the United Kingdom (England, Wales, Scotland, Northern Ireland, Channel Islands and the Isle of Man). You and any Named Driver must have a current full and valid UK driving licence, or hold a full internationally recognised licence
  11. We have the right to approach any third party in relation to your claim.

12. How to Make a Claim

Your claim will be handled on the insurer's behalf by Strategic Insurance Services Limited using ClaimEz. ClaimEz is an online web-based system managed byStrategic Insurance Services Limited who, whilst handling claims, is acting as an agent of the insurer. The claim process has been specifically designed to make it as quick and efficient as possible to process and handle your claim.

You will be asked to provide your scheme code which is shown on Your Policy Schedule.

If you have access to the internet:

Visit Our claims website: where you will be able to register your claim, enter all the necessary details and upload the documents that will be specified to you. Our internet solution is the quickest and easiest way to submit your claim to us.

If You do not have access to the internet:

Please call ClaimEz on 0344 576 1681 to notify Us of your claim. Some initial details will be taken and you will then be sent a claim form by post to complete and return to Us along with supporting documentation that will be specified to you. When calling us, please have your policy number and scheme code to hand. Please note that a postal claim may take significantly longer to settle than an online claim; especially if we need to write to you to request additional information.

Failure to follow these steps may delay or jeopardise the payment of your claim.

13. Complaints Procedure

We do everything possible to make sure that you receive a high standard of service. If you are not satisfied with the service that you receive, you should address your enquiry/complaint as follows:

For sales complaints:
Please contact the Insurance Broker.

For claim complaints:
The Customer Care Manager, ClaimEz (SIS), PO Box 70931, London, SW20 2EE.

Please provide full details of your policy and in particular your policy/claim number to help your enquiry to be dealt with speedily.

If your complaint is not resolved you may be able to refer your complaint to the Financial Ombudsman Service (Ombudsman):

The Financial Ombudsman’s Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
0800 023 4567

These procedures do not affect your right to take legal action

14. Compensation Scheme

For your added protection, we are covered by the FSCS. You may be entitled to compensation fromthe scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance cover provides protection for 90% of the claim, with no upper limit. Further informationabout the compensation scheme arrangements is available from the FSCS, telephone number 0800 678 1100 or 020 7741 4100, or by visiting their website at

15. Data Protection

We care about your personal data.

This summary and our full privacy notice explain how Allianz Assistance protects your privacy and uses your personal data.

Our full Privacy Notice is here

If a printed version is required, please write to us at Allianz Assistance, 102 George Street, Croydon,Surrey CR9 6HD FAO: Legal and Compliance Department.

How will we obtain and use your personal data?

We will collect your personal data from a variety of sources including:

  • Data that you provide to us
  • Data that may be provided about you from certain third parties such as vehicle recovery operators in the event of a vehicle breakdown

We will collect and process your personal data in order to comply with our contractual obligations and/or for the purposes of our legitimate interests including:

  • Entering into or administering contracts with you

16. Who will have access to your personal data?

We may share your personal data:

  • With public authorities, other Allianz Group companies, industry governing bodies, regulators, fraud prevention agencies and claims databases, for underwriting and fraud prevention purposes;
  • With other service providers who perform business operations on our behalf
  • Organisations who we deal with which provide part of the service to you such as your car hire company
  • To meet our legal obligations including providing information to the relevant ombudsman if you make a complaint about the product or service we have provided to you

We will not share information about you with third parties for marketing purposes unless you have specifically given us your consent to do so.

17. How long do we keep your personal data?

We will retain your personal data for a maximum of seven years from the date the insurance relationship ends. If we are able to do so we will delete or anonymise certain areas of your personal data as soon as that information is no longer required for the purposes for which it was obtained.

18. Where will my personal data be processed?

Your personal data may be processed both inside and outside the European Economic Area (EEA).

Whenever we transfer your personal data outside the EEA to other Allianz Group companies, we will do so on the basis of Allianz’s approved binding corporate rules (BCR). Where Allianz’s BCR do not apply, we take steps to ensure that personal data transfers outside the EEA receive an adequate level of protection. What are your rights in respect of your personal data?

You have certain rights in respect of your personal data. You can:

  • Request access to it and learn more about how it is processed and shared
  • Request that we restrict any processing concerning you, or withdraw your consent where you previously provided this
  • Request that we stop processing it, including for direct marketing purposes
  • Request that we update it or delete it from our records
  • Request that we provide it to you or a new insurer
  • To file a complaint

19. Automated decision making, including profiling

We carry out automated decision making and/or profiling when necessary.

20. How can you contact us?

If you would like a copy of the information that we hold about you or if you have any queries about how we use your personal data, you can contact us as follows:

By post: Data Protection Officer, AWP Assistance UK Ltd, 102 George Street, Croydon, Surrey CR9 6HD

By telephone: 0208 603 9853

By email:

21. Financial Crime Policy Statement

We will not provide any cover or be liable to provide any indemnity, payment or other benefit under this policy where doing so would breach any prohibition or restriction imposed by law or regulation.

If any such prohibition or restriction takes effect during the Period of Insurance we may cancel this policy immediately by recorded delivery letter to the correspondence address shown on the Policy Schedule. Please note that you will not be entitled to a pro-rata refund of premium under these circumstances.