PoliciesAgreementsCancellation PoliciesPrivacy PolicyCookie PolicyParking Peace of MindTerms and ConditionsBest Price GuaranteeCar Park Terms & ConditionsMobile Payment Terms & ConditionsReferral ProgrammeFastTrackAirport LoungesMcDonald's

Cancellation Policies

We have different cancellation policies depending on whether you booked parking in advance or if you paid in the car park. If you have driven to a car park and paid on the spot, please see the Non-Reservable Parking policy below. All bookings made in advance are covered by the Reservable Parking policy below.
Reservable Parking
Non-reservable Parking
EV Charging

If you cancel a booking which includes EV Charging

You won't be charged the EV Charging fee if you cancel your booking before it's due to start.


If you experience problems with your charger or can't access it

You won't be charged the EV Charging fee if you get in touch with our Customer Support team whilst your booking is ongoing or due to start.

If you fail to notify Customer Support of any charger malfunction whilst the booking is ongoing or due to start, you might be eligible for a parking promo code based on circumstances, at the discretion of our Customer Support team.

You may be required to show proof of the charger malfunctioning, such as a photograph.

  • Find parking
  • How it works
  • Rent out your space
  • Business
  • Airports
  • Company
  • Help
  • Find parking
  • Company
  • How it works
  • Business
  • Rent out your space
  • Download our app
  • Airports
  • Help
  • Sign up / login
  • Login
  • Sign Up
  • About us
  • Affiliates
  • Blog
  • Careers
  • Media coverage
  • Site map
  • Business accounts
  • Car park management
  • Electric vehicle charging
  • Rent out your space
  • Rent out your EV charger
  • Airport parking
  • City parking
  • Stadium parking
  • Station parking
  • How JustPark works
  • Help centre
Follow us on
Download JustPark App
  • AppStore
  • Google Play
© Copyright JustPark 2025
  • Cancellation policy
  • Privacy Policy
  • Terms of service
JustPark is the trading name of JustPark Parking Limited Registered in England and Wales No. 05956777 First Floor, 2 Pancras Square (Building B4), London, N1C 4AG, UK