Cancellation Policies
We have different cancellation policies depending on whether you booked parking in advance or if you paid in the car park. If you have driven to a car park and paid on the spot, please see the Non-Reservable Parking policy below. All bookings made in advance are covered by the Reservable Parking policy below.
Reservable Parking
Non-reservable Parking
EV Charging
If you cancel a booking which includes EV Charging
You won't be charged the EV Charging fee if you cancel your booking before it's due to start.
If you experience problems with your charger or can't access it
You won't be charged the EV Charging fee if you get in touch with our Customer Support team whilst your booking is ongoing or due to start.
If you fail to notify Customer Support of any charger malfunction whilst the booking is ongoing or due to start, you might be eligible for a parking promo code based on circumstances, at the discretion of our Customer Support team.
You may be required to show proof of the charger malfunctioning, such as a photograph.