Sainsbury's South Ruislip Car Park

I booked and paid for parking at Sainsbury's South Ruislip through JustPark on two separate occasions. Immediately after making my first booking, I received a text confirmation containing the parking address and postcode. Naturally, I opened the text, read the information provided and, with nothing to suggest that further instructions were necessary, considered it sufficient to navigate to my destination. I entered the postcode into my sat nav, followed the directions and arrived at a car park. Unfortunately, it was the wrong car park. I was approximately 150 miles from home, in an unfamiliar area, and had absolutely no reason to believe I was in the wrong location. Four days later, I repeated the same process and parked in exactly the same car park. The result? Two parking penalties totalling £90. Here's the problem. The postcode JustPark supplied directed me to the car park where I parked. Other navigation systems I have checked also direct motorists to that location. JustPark now insists that I should have consulted additional access instructions on its website. However, neither text confirmation warned that the postcode could lead to another car park or advised that additional instructions were essential. Even more surprisingly, the website link in the text was labelled simply "Receipt", not "Access Instructions" or anything suggesting that important directions were available. Why would I think I needed to open a receipt when JustPark had already supplied the address and postcode? JustPark acknowledges that my mistake was genuine and that I had nothing to gain by parking incorrectly. Nevertheless, it refuses to accept any responsibility. Its senior customer service representative has repeatedly referred to over 1,000 previous bookings as evidence that its instructions are clear. But how does the number of bookings change where the supplied postcode takes motorists? My only mistake was relying on the information JustPark sent me immediately after booking, rather than looking elsewhere for additional instructions I hadn't been told were necessary. I have now paid £90 in penalties despite paying JustPark for parking on both occasions. I've repeatedly asked JustPark to explain why it supplies a postcode that directs motorists to another car park without including a warning in its text confirmations. So far, I have not received a satisfactory answer. If the postcode had directed me to the correct car park, none of this would have happened. I'm hoping someone at JustPark's senior management team will review the circumstances fairly and reconsider its refusal to reimburse my £90.

I booked and paid for parking at Sainsbury's South Ruislip through JustPark on two separate occasions. Immediately after making my first booking, I received a text confirmation containing the parking address and postcode. Naturally, I opened the text, read the information provided and, with nothing to suggest that further instructions were necessary, considered it sufficient to navigate to my destination. I entered the postcode into my sat nav, followed the directions and arrived at a car park. Unfortunately, it was the wrong car park. I was approximately 150 miles from home, in an unfamiliar area, and had absolutely no reason to believe I was in the wrong location. Four days later, I repeated the same process and parked in exactly the same car park. The result? Two parking penalties totalling £90. Here's the problem. The postcode JustPark supplied directed me to the car park where I parked. Other navigation systems I have checked also direct motorists to that location. JustPark now insists that I should have consulted additional access instructions on its website. However, neither text confirmation warned that the postcode could lead to another car park or advised that additional instructions were essential. Even more surprisingly, the website link in the text was labelled simply "Receipt", not "Access Instructions" or anything suggesting that important directions were available. Why would I think I needed to open a receipt when JustPark had already supplied the address and postcode? JustPark acknowledges that my mistake was genuine and that I had nothing to gain by parking incorrectly. Nevertheless, it refuses to accept any responsibility. Its senior customer service representative has repeatedly referred to over 1,000 previous bookings as evidence that its instructions are clear. But how does the number of bookings change where the supplied postcode takes motorists? My only mistake was relying on the information JustPark sent me immediately after booking, rather than looking elsewhere for additional instructions I hadn't been told were necessary. I have now paid £90 in penalties despite paying JustPark for parking on both occasions. I've repeatedly asked JustPark to explain why it supplies a postcode that directs motorists to another car park without including a warning in its text confirmations. So far, I have not received a satisfactory answer. If the postcode had directed me to the correct car park, none of this would have happened. I'm hoping someone at JustPark's senior management team will review the circumstances fairly and reconsider its refusal to reimburse my £90.

App easy to use and easy to park with no problems with the whole process

Very simple to book, affordable and easy to find

Easy communication, great for minibus parking. Will use again

Very safe and convenient place to leave my car for a couple of days.

Everything went well, never give 5, there's always something to improve

First time using justpark. Excellent communication, ease of use system. Booked for parking close to train station for event at wembley stadium, parking was literally next door to the train station.

convenient, we just parked and went

Quick and easy to book and plenty of spaces