Novotel Excel London Car Park

Extremely tight entrance

Excellent service. Took the worry of where to park away. Very informative and helpful Thankyou

The receptionist at the hotel will validate your ticket when you're leaving -show your app and ticket Easy and polite

Nice secure, indoor parking.

I had issues with the ticket supplied and was not able to leave the barrier. There was no one on hand in the car park so had to go out and all the way to reception on the 1st floor. For some reason it double charged me an additional hour even though I was within my time limit. Was frustrating going back and forth.

Despite my booking I was left to wait iver 30mins to be let in because they kept saying the car park was full, however when I was finally let in, there were about 8 - 10 spaces if not more inside. Some staff seemed to have knowledge of the Just park app and some didn't, which was a little frustrating

The car park is convenient for the Passport Office and Excel. Plenty of space for each vehicle. When we arrived it showed Full Car Park, but there were plenty of spaces inside, so we had to buzz for help and they opened gates, but we waited for a while thinking a car had to leave first to let us in. Also, just to note the price advertised at the car park is £5/ hr if you just turn up, which is less than £6/ hr charged on JustPark (before their admin fees).

Paid almost £14 for 2 hours. Then when attempting to leave the barrier would not allow me through. The machine said "see cashier" once I saw the "cashier" it asked for an additional £10 to allow me to leave. Side note... inside the car park it says £5 per hour. So why is online £6+ ph and why did I have to pay an extra tenner to leave? Will never return here. Also if your car is large YOU WILL NOT FIT. Whole place is laid out with a 3 point turn in mind. Apologies for the negative review.

It was a great experience and very well organised

There was not a specific space