1 Catton Street (Behind 110 High Holborn)

Had to abandon parking as it was impossible to find my way in. Even resorted to asking receptionist at 110 who said she gets the same question every day. Really poor instructions and even the photos don't help identify which is the right entrance. Completely wasted my money and huge inconvenience

Couldn’t find the e parking very stressful experience. Waste of money

I was unable to access the garage on multiple occasions despite having a valid booking. While stuck in central London traffic, I had to reset my password repeatedly, only to find that the booking still did not appear correctly on the system. My phone then died and I lost all hope to access the booking I was forced to find an alternative car park and pay again. When I returned the following day, I encountered the same problem when attempting both to access and subsequently leave the car park, requiring ar call to the customer service centre to resolve the issue. (30min plus for the first phone call) This is simply not an acceptable level of service. The system failed repeatedly, caused significant inconvenience and, ultimately, cost me approximately twice what I had originally expected to pay. The entire purpose of using a pre-booking service is to make parking simpler, quicker and more reliable. Instead, I experienced repeated technical failures, unnecessary calls to customer support and additional expense. Quite frankly, I would have been better off using a conventional car park without the additional hassle of Park and its app. I will not be using this service again and would expect an appropriate refund or compensation for the additional costs incurred as a direct result of these failures. Update: I received a reply from JustPark asking for details of my alternative parking arrangements, but unfortunately there was no option provided for me to respond. If JustPark is seeing this, I parked at Apex Car Park 20 Parker Mews, London, WC2B 5NT and have a bank statement as proof. However, I cannot post private financial information publicly here. If you require further details or evidence, please provide a secure email address or another private way for me to send this information. Many thanks,

Car park is safe, underground with good security and lots of lighting

The parking space available is only for 3 cars the picture is deceptive that is not where you allowed to park. The space is tiny only Mr.Bean car fits in there, like we live in 1801BC a space that is designed for a pony horse. if you park and cars on each side of you you can not exit your car. a total rip off and will never use this parking ever again.

Great directions, car park was exactly as expected, door opening worked remotely from app. Would use again

We parked without any issue around 2pm on Saturday 9th May 2027. Upon returning from our event around 10 pm to collect our vehicle, the person who answered the call was very rude and unhelpful. He put me on hold for a very long time and had zero telephone manners. A guy from across the street who had a key card saw our troubles and let us in, even though it wasn't his job. May you please retrain the male person who was in charge of the phone on the night of 9th of May 2026. He spoiled it for us!

Due to inconsiderate parking from other car park users it was extremely difficult to get to our allocated space! The gate did not open for us, we had to wait until a cyclist came to collect his bike to let us in. The exit button was hidden by a van so we had no idea where it was and again waited for some other customer to let us out! Very stressful!

Cost and convenience perfect will be using again

Great service and easy booking, but access and exit from car park was quite difficult… had to make phone calls each time and pedestrian exit impossible to find. But very helpful staff on phone.