Leonardo Hotel Cardiff

A reasonable price for city centre parking, but the satnav took us to the street behind the car park, so I had to enter the name of the hotel to find it, which was probably more the fault of the car’s satnav. Even so, it was quite difficult to see the entrance to the car park, which was a little cramped for space. Overall, though, a good choice.

Parked through JustPark in the middle of Cardiff yesterday evening in a hotel car park. Following our evening out we returned and found that we were locked in the car park, along with several other cars all booked through your company. The automatic gate thing on the app did not work. The PIN number also did not work. A further number for the gate sent by text did not work. It took over 20 minutes of negotiations with the hotel staff to open the barrier, even with proof of payment on my phone and plenty of reasoned requests. Very poor end of the night.

Barrier doesn't open & reception staff not helpful. Wested lot time to pen barrier.

We had trouble leaving at the end of the night, the barrier wouldn't raise otherwise a great spot

easy to book - took a while to find open barrier option on App and it didn't work, neither did the alternative pin number work at the Leonardo Hotel Cardiff - Post Code given did not take me direct to hotel and possible changes in road access made it difficult to find.however was allowed in by pressing intercom button and out by similar action and/or repeated using pin at least 5 times, spontaneous release of barrier. Pricing and map locations when booking easy to follow and informative - NO site id given for Leonardo Hotel in confirmation email

The reservation process was pretty easy. All the info was on the e-mail on how to enter and exit the car park. Parking process was easy.

Simple to book. Good rates. Ideal location.

The exit keypad did not work requiring a call to the hotel. The barrier was opened but there was no communication from the hotel. That was poor.

Terrible experience. Found the car park but absolutely no spaces!!! Phoned the hotel who claim to have no control over numbers....! they just referred me to JustPark, phoned justpark, waited 2x 6minutes at which point they hang up on you, no one answers. After the 15 minutes I was scrambling for phone numbers and waiting on hold someone left freeing up a space. I was already late but didnt know my way around the city to find another space. Not great experience

After a recent previous nightmare of a parking experience in the city centre some months ago, where the machine and website did not work properly and robbed me of money, I wanted to secure a parking space without having to stress about a) if a space would be free, on a day that was to be stressful already without that, and b) if the parking machine was going to actually work. I booked and pre-paid for a space on JustPark the day before and it couldn’t have been easier. The instructions were very clear, the price extremely reasonable and I breezed in and out of that car parking area with no hassle whatsoever. A great online site. Thank you JustPark.