Birmingham Broadway Plaza Car Park

The parking system didn't recognise my booking so I had to pay twice. Additionally all the barriers failed in the parking location when I was trying to exit (along with 30 other cars) and there was no-one on hand or answering the call buttons to let us out. Overall a very disappointing experience.

Directions from e mail link were incorrect. Had to pay £5.50 exit fee. Other cars also having problems exiting

I paid, I parked and then I had to pay again to get out of the public car park

Terrible experience-I paid for my parking online. When I went to leave the car park there were cars in front of me that could not get out causing a big queue. When I got to the barrier the machine stated I needed to make a further payment of over £5 even though I had paid to online and was not outside my hours of stay. Awful, awful, awful.

If I could give 0 stars, I would. Disgusting service, paid £8.30 a week prior to secure a space. Went to leave and the barrier would not open, had to pay a further £5.60 at the pay machine just to be let out of the car park. Tried calling the number given in an emergency and was greeted with a “sorry no one is here at this time” message. This happened to another 3 people.

got charged twice

Despite having paid just park and following the instructions given I still had to pay £5.50 for parking at the exit barrier

Didn’t work and wouldn’t let me out of the gate so charged me an extra £5.50. Will never pre book again

great carpark, easy to find and park! ...down side is the car park doesn't recognise the just park app, so when you try leaving it tries to get you to park again and you ended up having to speak to someone just to get out! more hassle then it worth!

Couldn't get out the car park. Reached the barrier and it was asking for payment. There were also LOADS of spaces and it's actually cheaper to have just paid at the car park. Waited AGES pressing the assistance button which kept ringing out. Couldn't use the phone number on the exit as it just goes to a blank line. Another driver found a mobile number for an attendant apparently on duty who doesn't actually answer the phone. Wouldn't book to park her again.