King Street, Maidenhead Car Park

Hastle free so just great

The car park name differed to what was on my booking. There were two car parks, one on street level called Clock Tower and one underground one called King Street. My booking information listed it as King Street and had barrier instructions. When I tried to get through the barrier it said I was too far away and it wasn't recognised. I called Just Park and explained and was told my booking was doc Clock Tower car park on the system, despite my booking not saying this and giving me instructions for the barrier car park operated by Park Bee which had the Just Park logo on it. I was told to park in Clock Tower despite the signage not staying it had anything to do with Just Park and was ANPR operated. I asked repeatedly if I'd get a parking ticket as it was clearly a pay and display car park not affiliated with Just Park judging by the signage and was told that's where my booking was for. I'm still not sure whether my booking was incorrect or the information telling me to park in the Clock Tower overground carpark so I may well get a ticket in the post from the ANPR system as there was no way of me getting through the barrier and accessing the part of the car park my booking confirmation seemed to suggest I should be parked in. The customer service wasn't great and after a long drive with a motorway closure resulting in being delayed significantly with a young child it made it very difficult as a situation. I booked the parking well in advance and have had very good experiences with Just Park before but this was a really stressful end to a stressful day. I'm just hoping there's no parking penalty through the post in the coming weeks for parking where I was told to. There was no barrier down into the car park and could be easily accessed from the street so didn't feel very secure despite supposedly having barrier entry for security.

parking spot was very tight

Great - a 4-star rating

Excellent - a 5-star experience

The instructions need an extra line to advise you to go underground through the steel roller gate. We parked on the upper level outside, not realising we were in the wrong place. The manager was there and very kindly allowed us to stay where we were. Apart from that the location was perfect and the price was excellent.

The parking process is a little out of date as there was no barrier to open. apart from that, no problems and hassle free.

Excellent - a 5-star experience

Great - a 4-star rating

Excellent - a 5-star experience