A support team in a meeting

Operational support, when you need it.

We have three support teams ready to help you get the most out of your parking spaces.

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A support team in a meeting

client and driver support

We are ready to support your parking operations

We have three expert teams on hand to help solve any issues as quickly as possible. Client Operations will help you set up your parking spaces on our system and enable you to access data on usage and accounts. Our Client Success team will then become the first point contact for you in the ongoing running of your account.

Finally, the Customer Support team will be the contact point for your drivers, providing live support on any booking questions. Drivers and clients give us five stars for our customer service and based on over 500,000 reviews, we get an average satisfaction rating of 96%.

Benefits

Why the support works for you

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Operations team ensures you are up and running quickly

Client Success provides ongoing support

Customer Support helps to your customers

Unrivalled support across all operations

JustPark app and parking solutions

Increase loyalty

Boost repeat custom

#1 ranked app

5-star customer support

supporting communication

Telling drivers how to park and pay

Bespoke signage

When you partner with us, we can help you get the message across with professional posters, flyers, banners and social artwork. So drivers can park and pay at your site without any issues.

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Machine covers

If you have Pay and Display machines and decide to switch to our cashless solutions, we can create covers with a clear message to drivers, telling them how to pay for their parking.

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Cashless payment solutions for retailers

Our cashless payment service allows drivers to find nearby parking in less than 30 seconds, park and pay via our app. There’s no need to touch keypads, push buttons or handle cash. It’s the smartest way to manage and optimise car park occupancy and keep customers and staff safe.

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A community of 4.5m drivers

Customer Support

This team offers round-the-clock support to drivers. They’re available Monday to Friday, from 7am to 10pm, and on weekends and bank holidays from 7am to 7pm.

Client Operations

This team supports the day-to-day operation of all our clients’ car parks. They’ll deal with your queries, arrange repairs and are available Monday to Friday, from 9am to 6pm.

Confirmation of loyal and new drivers

Client Success

Some of our clients have dedicated Client Success Managers to give them additional support and advice. This team is available Monday to Friday, from 9am to 6pm.

Want to know more?

Contact JustPark Business

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If your enquiry is not business related, please go to our help centre.

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