Presenting JustPark: The New Face Of ParkatmyHouse

It’s huge news o’clock at the parking desk. We know that change isn’t always welcome (with the grudging exception of traffic lights, perhaps, or that one time when McVities increased the chocolate percentage of their digestives to 30%). But sometimes, change is necessary.

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Why has ParkatmyHouse changed to JustPark?

Since the wellspring of the company all the way back in 2006, ParkatmyHouse has burst its banks. We’re excited to say that we now have more than 100,000 parking spaces – ranging from our treasured niche of private driveways to churches, schools and hotels – and that half a million drivers now trust us every month to fulfil their parking needs. We recently conducted a feedback outreach of mammoth proportions to find out what you think about our service, warts and all. You delivered your comments with humbling gusto, and now we are reacting to the following facts:

  1. Drivers want more parking spaces to choose from.
  2. Property owners want to beef up the number of bookings they receive.
  3. “ParkatmyHouse” no longer represents the full spectrum of our parking locations.

Fortunately, these desires go hand in hand (three ways) on the road to a better service. Our solution is to introduce a new brand, tailor-made to tackle the challenges of supply and demand and to provide a better service for all our users. It’s therefore our pleasure to present to you the grown-up face of ParkatmyHouse: JustPark. We’re grateful to everyone who has helped the company grow and made this transition possible.

So what does this mean for me, and why is it a good thing?

For drivers:

It means that we are busting a gut to ensure that you are never more than five minutes away from a bookable parking space. While private driveways remain very much our bread and butter, there is also a plethora of parking available in places that you perhaps wouldn’t expect, such as churches, schools, hotels, and council-owned car parks. We want to open every possibility up to you and are blowing the cobwebs off every underused space that we can lay our hands on. In short: for you, this means more convenience, more choice, and ultimately, better value.

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For property owners:

It may feel that we are shifting our focus away from the cornerstone of what makes our service unique – you, the entrepreneurial purveyors of private parking spots. Fear not, however. Because the new brand is geared towards attracting more drivers to the platform and thus more drivers to your driveway, that translates into more business for you. The new brand has been carefully cultivated to have universal appeal for anyone with a set of wheels to take care of. In short: for you, this means more bookings and an increased amount of income from your parking space.

Okay, got it. What’s next?

Further in light of your feedback, we will be making a whole host of improvements on the technical side of things. You’ll be seeing a slicker, smarter website and a new iPhone app built from scratch in the near future. Neither have we forgotten the swathes of Apple-avoiders out there, as we also have an Android app in the pipeline. Rest assured, though, that some things will never change. First and foremost, JustPark is still powered by the same ParkatmyHouse team – a bunch of people who are intensely passionate about the provision of pain-free parking. We are here and listening and ready to answer any questions you have about what’s going on. Feel free to leave a comment below, and we’ll get back to you. Here’s to a 21st-century parking revolution that means no trip goes unmade. Thank you for being part of our journey. We’re proud to be part of yours.


If you’re a potential JustPark partner with a spare parking space that’s craving to be rented out, we’d love to have you aboard. Here’s the JustPark process in a nutshell:

JustPark

 

31 thoughts on “Presenting JustPark: The New Face Of ParkatmyHouse

  1. Alison Beasey

    I wish PAMH all the very best with their new branding and hope my number of bookings increases as a result of this recent business development which unfortunately was not the case the last time the website format changed.
    I live in hope!

    1. Thank you Alison! That’s the plan – one of the key reasons for our new brand is that we want to appeal to all drivers everywhere and become the one and only go-to place for booking parking. We will bust a gut to bring you more bookings.

      Fingers crossed. Do keep us updated!

      All the best,
      Corissa

  2. Lin

    Only down side to the change, is I logged on 12 hrs ago, and no notification of the new name, so was a big shock. As couldn’t access the site 🙁

    Would of be better to give current users this page of info first, a few days ahead. Or a message warning of the changes. I didn’t see anything on the site last night :((((((

    Does this also mean the app will be improved?

    1. Hi Lin,

      Thanks for letting us know, and sorry for the shock surprise! Our aim was to make the change and announce it simultaneously, but there ended up being a few hours in between, due to the sheer number of technical things that needed to be coordinated. Yes – we will be creating a brand new and brilliant iPhone app from scratch this summer, which will be easy to use for property owners as well as drivers. We’re also improving our website. In short, we’re pulling out all the stops to be the best parking provider on the face of the planet.

      Apologies again for the inconvenience you experienced on Sunday night.

      All the best,
      Corissa

  3. Julie

    No problems with change. Best one would be to reduce your commission back from 25% to 15%. Since that change, my bookings have dived – not impressed.

    1. Hi Julie,

      Thanks for getting in touch, and I’m sorry to hear that you’ve experienced a dip in business. Our fees changed last year so that we could carry out more of the activities we do geared towards bringing more drivers to the platform – we’re also making big technical improvements to our service, as well as expanding our customer support team. Going to send you an email now about how we can help boost your bookings.

      All the best,
      Corissa

  4. Rob

    Just discovered the change to your site,I’m on the mobile site and I have leased my space for 2 years now,how do I log in to it? Have spent hours looking and have given up…need to log in as my auto pay has also stopped working…not a smooth transition for me.

    1. Hi Rob,

      I’m really sorry to hear that you’ve been having issues with our mobile site. I have forwarded your comments to our customer support team, who can look into this further for you – also the auto pay problem – and will help you get things up and running.

      Sincere apologies for the inconvenience and for the bumpy transition.

      All the best,
      Corissa

  5. barrie whitehead

    I need lockup parking for 12 months in lancashire (Daimler super 8)do you ever have facilities available for same? i would prefer a residential rather than a commercial facility.Thankyou Barrie Whitehead

    1. Hi Barrie,

      Thanks for getting in touch! I’ve run a search query for Lancashire, filtering only spaces with “sheltered parking / security gates / security key”. Please click the following link to see the results:

      https://www.justpark.com/search/?filter=1&order=&q=Lancashire%2C+United+Kingdom&ac_country=GB&reference=CoQBcQAAAPePR-Y5ZfSq4F6v24ns66o5PeiSxwm5-Wi3Rxd6F8NCMQgYVDHPAcZlLHoZnUy_atCo9_1T1P4W1vJxKKKN9gxXIlL1V-Z-U0gAzdxqzniWjpw4UVl8wbcnLkCaGl7vY6SoAcgvnHWYtLT7qSXwT5KQ7ifigSb9f32YSbVxuFLdEhDXoSZgYqR75S6HqFIBUs6SGhRDp1CSj7-XoFnc_uYXUtSkD0t0bw&location_name=Lancashire&source=autocomplete&coords=53.9690089%2C-2.627690799999982&start_date=&start_time=&end_date=&end_time=&listing_categories%5B%5D=is_driveway&listing_categories%5B%5D=is_carpark&listing_categories%5B%5D=is_garage&facilities%5B%5D=is_gated&facilities%5B%5D=has_keyfob&facilities%5B%5D=is_sheltered&vehicles%5B%5D=accepts_cars&no_of_spaces=1

      If you want to search for a more specific location, you do a new search by entering a postcode and specifying the type of parking by clicking the drop-down “filters” menu.

      I hope that helps you with your quest for parking in Lancashire.

      All the best,
      Corissa

  6. R jones

    I am disappointed to note that in spite of several,messages and an assurance from your representative, Melanie, my space listing is not highlighted or sponsored having paid for this Kindly arrange for an upgrade and credit for around one week during,which time the listing wasn’t upgraded but was paid for

    1. Hi there,

      I’m really sorry to hear that there’s been an issue with your listing upgrades. I have chased this up with our customer support team. We’ll make sure that the changes are processed and that you are given an extra week in compensation.

      Apologies for the inconvenience – we’ll sort this out for you as soon as possible.

      All the best,
      Corissa

  7. This is probably in the development but i’m to for the iphone app to have the full app functionality, i.e search all bookings, check booking calendar, withdraw funds, respond to messages etc.

    Secondly I would be interested to know understand what the typical processing time for a withdrawal, i found that this has taken upto 7 days for funds to be credited into my account once i have made withdrawal request, would be great if this could be expedited.

    Overall I think this is a great service and a good example of technology being used disrupt and shake up an industry (parking industry) keep up the good work.

    Thanks

    1. Hey there,

      Many thanks for your comment! Very glad to hear you’re a fan of the parking service we provide.

      Absolutely, we’re starting from scratch with an all-singing all-dancing iPhone app this summer, which should be capable of doing everything you want it to (and more).

      We have to manually approve every funds withdrawal request, and for an extra layer of security, these requests also go through a series of fraud checks. It usually takes no more than 4 working days for the full process to be completed – but if this period happens to include a weekend, that can take the waiting period up to 6 or 7 days. That said… we know very well that waiting for money to show up in your account can be annoying, so we’re working hard on condensing the process at the moment and will do everything we can to shave a couple of days off the waiting time.

      I hope that clarifies things!

      All the best,
      Corissa

  8. Alan

    I have had a significant reduction in parking this year and just logged on to your website and my house. When I go on to my site it says £20 a week, but when I go onto your site and work my way down, I eventually find mine which states £25 a week. Is the listing done placed on distance from the airport? This must have a had a major factor and even thou i am still cheaper than most.

    Can you rectify the problem as I think you have lost me parking spaces for a long while now, just check my bookings from when I started. I understand more peole are doing the Parking, but all school holidays especillay Christmas and Summer was a busy time and it has been quiet, to say the least.

    Alan

    1. Hi Alan,

      Thanks for getting in touch. I’m about to send you an email – I will explain all, and am happy to say that I’ve got a solution for you!

      All the best,
      Corissa

  9. Ditto remarks about change of name – I received NO notification from you of the change and when I got an email saying that I had a new booking on Just Park and a link to a question that needed answering, I assumed that it was a rogue fraudulent one. On trying to gain entry to the usual website I was barred entry !!! Not a good start – also, what about the existing Park at my House contracts between the drive owner and yourself? Also, what are your plans to increase your commission? Can we have guarantees that costs will not rise?

    1. Hi Paul & Fiona,

      Thanks for getting in touch! Sorry to hear that you didn’t receive the notification of the rebrand. An email newsletter was sent to all our users on the day of the change, but there’s a chance (unfortunately) that your email provider filtered it out as spam. If you’re able to track down the email in your junk/spam folder and mark JustPark as a “safe” sender, this won’t happen in future.

      I’m happy to confirm that the relationship between space owners and the company has not changed at all. The only thing that has changed is the name and the logo. Hopefully the only further change you’ll see in future is an improvement to all aspects of the service we’re provide, as we’re focussing heavily on that at the moment.

      I hope you managed to gain access to your account in the end? If not, please email help@justpark.com and our customer support team are ready to help in any way they can.

      Finally: you’ll be glad to hear that there are no plans to increase our commission.

      If you have any other questions, please don’t hesitate to ask! I’m here to answer them 🙂

      All the best,
      Corissa
      Community Manager at JustPark

  10. david sorngaard

    how can I get more bookings for my private drive ,also the new website I find slow says something about scripting and crashes thanking you dave sorngaard

    1. Hey Dave,

      Cheers for getting in touch! Let’s see what we can do about getting you more bookings. There are several things you can do to make your listing irresistible… Please have a look at the blog post below, which has a handful of tips for starters.

      https://www.justpark.com/blog/2014/06/09/7-easy-ways-increase-parkatmyhouse-earnings/

      Hope that helps. Keep us updated 🙂

      I’ve also forwarded your comments about the website to our head of tech. Thank you for the feedback.

      All the best,
      Corissa

  11. David and Jessica

    Hi Alison

    Good luck with the new site. Seeing as the Summer is nearly over, I am hopeful that the new iApp is about to burst through our doors but as yet, no sight of it! When it does arrive can we owners be assured that the facilities it offers will be as geared around their needs as the customer’s wishing to park? The need for comprehensive messaging facilities and space planning and viewing is, in my view, paramount for its eventual success.

    When can we expect it ?

    1. Hi David and Jessica,

      Thanks for getting in touch, and for your patience regarding the new app! The build is in process at the moment. Completely agree with you that we need to cater to space owners’ needs as well as drivers. The release date is early next year, following a new iteration of the driver app. We’re as keen to get it up and running as you are! 🙂

      All the best,

      Corissa
      Community Manager at JustPark

  12. John Huggett

    Im rather confused with the booking arrangements. This time last year I was fully booked for the November rugby matches at Twickenham staydium, so far I have only got one? the team keep mentioning support ticket,this support ticket is new to me.I should be very gratefull if you help me to understand the change to the system.

    1. Hi John,

      Thanks for getting in touch. “Support ticket” is just the terminology we use for when someone submits a request for help through the platform. So far the only big change to the system has been the name, from ParkatmyHouse –> JustPark. We’re still the same team of people and the same website.

      I’m sorry to hear that you’ve had fewer bookings this year than last year. To help bring in more business, please have a look at the following blog post. There’s a few suggestions on there for inspiration:

      https://www.justpark.com/blog/2014/06/09/7-easy-ways-increase-justpark-earnings/

      Hope that helps!

      All the best,

      Corissa
      Community Manager

  13. Hello there, I’ve been a fan and user of PAMH since the beginning as I perform all over the World with my Comedy Magic and need safe and affordable parking.

    Recently I’ve been overrun with bookings for Children’s parties and Weddings locally, so I’ve not needed your services for the last year. Imagine my surprise when I come back to the site and see what you have done.

    It’s Amazing and I am s happy for you guys. I heard you had funding, so this is what you have done. You must all be very proud and I am happy for you.

    I just wanted to wish you all the best and I will be using your service again soon.

    May you all prosper and have, not only a Wonderful Christmas and a Happy New Year, but Success and Happiness Beyond your Imagination.

    Magically Yours,
    Christian Taylor aka Chris P Tee

    1. Hello Christian (Chris),

      Thank you so much for getting in touch with your kind message! I’ve passed it on to the rest of the team here – it absolutely made our day.

      I’m very happy to hear your comedy magic business is going so well. Also happy to hear that you’ve found our service useful. We’ll be waiting in the wings for when you need a parking space again in future…

      Likewise hope you have a fabulous festive season!

      All the best for 2015, and Merry Parking,

      Corissa
      Community Manager

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